Frequently Asked Questions
What is the resort fee and what does it include?
A daily resort fee of $11.35 (tax inclusive) is added to all room reservations upon check-in
and includes the following hotel services: wireless internet access (one voucher per room good for the length of stay*), unlimited local and toll free calls, covered self-parking, covered valet parking, access to the fitness center, in-room coffee, printing of boarding passes, notary services, and safety deposit box access.
How many restaurants does Circus Circus Reno have?
We have five food outlets:
- El Jefe's Cantina
- Kanpai Sushi
- Main Street Deli & Ice Cream Shoppe
- Sip Coffee and Tea
- Snack Bar located in the Sky Tower
Lost & Found
Do the hotel rooms have the following?
Yes, and wake up service available through the hotel operator.
Yes, we offer CBS, PBS, UPN, ABC, WB Network, The Weather Channel, FOX, WTBS - Superstation, NBC, Nintendo, pay per view movies and up-to-date road conditions.
Yes, at no additional cost.
Yes, there is a minor charge per night.
All rooms have hair dryers.
Irons and ironing boards are available in every room.
Hearing Impaired rooms?
Yes, there is limited availability and there is a charge per night.
Same day laundry and dry cleaning service is available.
Microwaves or stoves?
Safety deposit boxes are available at the casino cage and front desk.
Yes, available at the front desk and on select pay phones.
Wheelchair accessible rooms?
Availability is very limited and based on a first come first serve. If a wheelchair is available there is a required deposit. Please contact the Bell Desk for further information. If it is pertinent that you have a wheelchair we suggest you bring your own.
What is the charge for more than 2 adults in a room?
Hotel room rates are for 1 or 2 adults in a room. Each additional occupant 18 years and older is $10.00 per night plus tax. Washoe County room tax is 13.5%.
What is your check in or check out times?
Circus Circus Reno offers check in at 3:00 p.m. daily. Check out, for all room types, is at 12:00 p.m.
How do I reach a hotel guest?
You can reach a hotel guest by dialing the hotel directly at 775-329-0711.
What is the gambling age?
The gambling age is 21 and valid identification is required.
How do I request a Win Loss Statement?
How old do you have to be to check into the hotel?
Because Circus Circus Reno is a gaming establishment you must be 21 to check in to a room.
Do you have childcare?
We do not provide childcare, but there are several licensed and bonded services listed in the phone book. Many advertise their services as available seven days a week, 24 hours a day.
What is your hotel cancellation policy?
We require a 48 hour notice prior to your arrival date for a full refund.
Do you allow pets in the hotel?
Pets, with the exception of assistance animals, are not allowed in the hotel. However, we do have a Dog Kennel available on property. Click here for more information.
How may I receive a fax at the hotel?
Circus Circus Reno has a fax number at the Front Desk, it is 775-328-9652. There is a fee to send or receive a fax.
Do you provide transportation to and from the airport?
Yes, we have an airport shuttle.
Shuttle service is available 4:00 a.m. to midnight, please call 775-329-0711 for service from the airport.
Do you have workout facilities?
Yes, we have a fitness facility, including strength training and aerobic equipment.
How do I reserve 10 or more rooms?
Please call our Group Sales Department at 1-800-894-3588 or email firstname.lastname@example.org.
What is the average temperature in Reno?
Winter (December – February) – 50°
Spring (March – May) – 72°
Summer (June – August) – 86°
Fall (September – November) – 55°
All temperatures are given in Fahrenheit.
Does Circus Circus Reno have a wedding chapel?
Yes. The Chapel of the Sierra is a full service chapel to meet all of your wedding plans. We can also accommodate wedding receptions in our convention center, whether you're planning a party for 60 or 600. Please contact Andrea Beede at 775-328-9617 for more information.
Does Circus Circus Reno have parking?
Yes, we have over 3,000 free covered parking spaces.
Covered valet parking is also available. Service provided as part of the resort fee.
Do the rooms have a bathtub or a shower?
The rooms have a bathtub and shower combination with the exception of some accessible rooms which have a roll-in shower.
Can I request a donation from Circus Circus Reno?
Please visit our website at www.eldoradoresorts.com for more information.